Here at Die Hard Dice we are fanatically dedicated to our customers. We only sell products we would be proud to show off at game night. If you're unhappy with your purchase in any way, we'll do anything we can to fix it or give you all your money back, your choice.
• We do our best to ship orders within 1 business day.
• Shipped by USPS with tracking numbers
• Free shipping in USA for orders over $20
• Discounted international shipping (based on # of items in cart)
I ordered two separate dice sets (1 Dreamscape and 2 Nightshade) during the long rest between holidays. I was happy to wait until Die Hard was open again and processing orders. This was all expected. What I didn't expect was on top of the fast shipping and the three sets I ordered, I received a hand-written, personal note of gratitude AND three additional winter themed dice sets. Absolutely floored by the customer oriented attention to detail. Die Hard rocks!
These dice are beautiful and got a nice heft to them. Shout out to the Greetings, Adventurers! Podcast (AKA Drunks and Dragons) for the discount code.
P.S. Thanks for the extra gift :)
I purchased these for a gift and they loved them! Die Hard customer service was wonderful and quick to respond with assistance.
I would love to give this 5 stars.
The quality of everything you guys do is amazing.
I actually ordered the Dreamscape Nightshade, Forge Nightshade, a Dice Tray, and also got the holiday gift bag. All of which are amazing... Well. I wish I could say that.
Currently 3 weeks later, I still haven't received the Dreamscape Nightshade dice, and I haven't heard back from customer support about it at all after 3 emails in the last 3 weeks.
Which, I understand. There was a vacation for the holidays. I've still yet to get a response however.
These dice were a gift for a friend who had some "cursed" dice. When they arrived, I was kicking myself that I had also not gotten myself a set. They're beautiful and have a wonderful weight to them. The shipping and customer service was amazing as well; they sent along a lovely note with the dice. Couldn't ask for more.