Here at Die Hard Dice we are fanatically dedicated to our customers. We only sell products we would be proud to show off at game night. If you're unhappy with your purchase in any way, we'll do anything we can to fix it or give you all your money back, your choice.
• We do our best to ship orders within 1 business day.
• Shipped by USPS with tracking numbers
• Free shipping in USA for orders over $20
• Discounted international shipping (based on # of items in cart)
I'm not entirely happy with this set. The picture definitely looks like an opaque set to me, but it isn't. The dice aren't entirely see-through either, but I would describe them as semi-translucent. This is actually a tag that exists on this website, but the Royal Aurora set doesn't have the "semi-translucent" tag for some reason. The dice still look and feel and roll nice, they're just not entirely what I expected.
Furthermore, the D4 arrived slightly damaged. When I contacted customer support, they answered quickly (less than a day) and offered multiple options to remedy the problem. I wrote back, choosing a discount code. I haven't been given this code yet, as I haven't heard from them since (14 days ago), until they asked me to review this set 2 days ago. I'm honestly a bit surprised about this situation myself, as I had nothing but positive experiences with Die Hard Dice in the past.
I ordered several sets of dice for Christmas presents, all were delivered quickly and were as depicted. No surprise there. What was surprising is the attention to detail. It was obvious by several sets of initials that a system was in place to make sure that orders were fulfilled accurately. Someone too the time to hand write a thank you note, with my name and enough details that it didn't feel like a canned effort. They even included an extra set of dice, with the note alluding to gift givers deserve their own gifts.
I was in awe over the service. I will still buy dice from my local game stores, but whenever I need something special I will turn to Die Hard Dice in the future.
Order with confidence.
Such pretty dice and such great quality. Love Die Hard Dice will continue to use them for my dice buying in the future!
Had a great experience with the store. Was easy to navigate, great prices and products, fast shipping and wonderful customer service! I will be shopping here again! The dice are beautiful. Even with the glitter dice, then numbers are still very easy to read. So far, they’ve rolled great too!
I love the colors and the shimmer in the light. Great quality!