Here at Die Hard Dice we are fanatically dedicated to our customers. We only sell products we would be proud to show off at game night. If you're unhappy with your purchase in any way, we'll do anything we can to fix it or give you all your money back, your choice.
• We do our best to ship orders within 1 business day.
• Shipped by USPS with tracking numbers
• Free shipping in USA for orders over $20
• Discounted international shipping (based on # of items in cart)
Long story short: I backed another companies kickstarter for layered and vapor dice. I waited a full year or more for them to fulfill the order, as they released over 90 sets of dice rather than getting those of us that backed. When we got our dice, the vapors didn't look right, or didn't have color. Some people even got broken dice. And they were supposed to be exclusive to the Kickstarter, but they announced releasing them anyways for their store. And they seem to have some skeletons in their closet. Basically, I learned my lesson hard about dropping money as I did for a company that did not respect their customers
On a recommendation from one of my fellow disgruntled backers, I found Die Hard dice and not only that but they were in my town. I stopped by, and even though their storefront wasn't quite open, they still stopped to talk to me and I told them my story above. They showed off their product and seemed to have a pleasant knowledge of everything (plus being fellow fans of Critcal Role and LGBTQ+ allies). And when I left, they offered me these Venom Wisps for free! I felt bad not being able to drop them some cash and buy something, but they were happy to help an inquiring visitor and told me to look out on social media when the store will be open.
Needless to say, I'm in love with Die Hard Dice, both from the way the folks I met talked to me on a face to face level, and all the nice reviews here on the site saying that they respect their customer base. I love supporting my local dice makers, and Die Hard Dice just won themselves a Die Hard fan!
Die Hard always has terrific sets that are must haves and Venom Wisp are no exception! My gaming buddies are extra jelly! PLUS... Die Hard gives legendary service and always adds a personal touch (in this case a written note!). Die Hard is the best!
We live our dice, and the customer service was amazing. Will definitely shop here again.
All the wisp sets are beautiful but I just love this green, especially with the gold lettering! Reflects light very nicely.