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Frequently Asked Questions

The item I want says "Out of Stock." When will it be back?

Want to be the first to know when it comes back? Go to our new Dice Summoning page and cast a Dice Summoning spell — we'll reserve a set for you let you know as soon as the dice are back in stock, BEFORE we announce the restock publicly. Summon My Dice!

Can you do back orders?

Now you can! Go to our Dice Summoning page and cast a summoning spell on the dice you want. We'll email you as soon as it's back, and we'll even reserve a set for you: Summon My Dice!

What payment methods do you accept?

We are happy to accept PayPal, as well as the major credit cards Visa, MasterCard, Amex, and Discover and even a few more like JCB, Diner's Club and EnRoute. If you choose the PayPal option, you should be able to pay in other credit cards as well, even if you don't have a PayPal account.

Can I buy a gift certificate for a friend? I don't know what they would want.

YES! We can make that happen. You can find Gift Cards under the Products menu at the top of our site. If you have trouble finding it, just email us at and we can arrange it.

Once payment is arranged, we will give you a promo code for the site that you can give to your friend!

I want to return my purchase. What do I do?

Okay, this isn't actually asked very often, but we want the answer to be here.

All of our products come with this simple guarantee: If you are not happy with your dice for any reason, at any time, just contact us at and we'll make it right, whatever it takes.

Can I exchange my order instead of returning it for a refund?

YES! Just contact us at and we'll be very happy to help you get the right set for you.

I had a great experience! How can I leave a review for your company?

Well, THANK YOU, you wonderful person! We would love for you to write a review on our page.

I just LOVE my dice! How can I leave a product review for them?

You are so gracious! Thank you. There are two ways to leave a product review:

1. If you received an invitation to review a product you bought, and you'd like to review the product, feel free to use that link.

2. If you loved a certain product, but didn't get a review invite email, you can visit the product page itself, and scroll down to its reviews section. There will be a button on the right that says "WRITE A REVIEW"

3. Well, maybe there's one more way. Show your friends! Send them our way!

A big thank you to everyone who has reviewed us in the past. You are wonderful, helpful people.

How big are your metal dice, and how much do they weigh?

Metal dice are much heavier than polymer dice. Rolling them around in your hand and rolling them from your hand onto your gaming surface (mats, trays, notebooks recommended so you don't scratch a wood table) has a very satisfying feel.

For exact details, see our Metal vs. Plastic page which has a handy chart.

Why did you choose the name Die Hard Dice?

Webster's dictionary: die-hard, noun, strongly or fanatically determined or devoted.

No, not from a certain amazing action movie from 1988.

We like names with multiple meanings:

1. Metal dice are "die" cast into molds, and they're hard.
2. We are die-hards about great dice and exceptional customer service.
3. Our customers are often die-hard gamers, and we hope to make them die-hard fans.
4. We sell dice, the singular of which is "die"
5. One customer saw it as a pun implying the dice make it harder for you to die in your role playing session.

We admit it, nobody really asks this, but it should be answered here.

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