Frequently Asked Questions
The item I want says "Out of Stock." When will it be back?
Want to be the first to know when it comes back? Go to our new Dice Summoning page and cast a Dice Summoning spell — we'll reserve a set for you let you know as soon as the dice are back in stock, BEFORE we announce the restock publicly. Summon My Dice!
Can you do back orders?
Now you can! Go to our Dice Summoning page and cast a summoning spell on the dice you want. We'll email you as soon as it's back, and we'll even reserve a set for you: Summon My Dice!
Like us on fb.com/dieharddice or sign up for our email announcement list (it's low volume, we don't share your email address, and you get a 10% coupon!)
What payment methods do you accept?
We are happy to accept PayPal, as well as the major credit cards Visa, MasterCard, Amex, and Discover and even a few more like JCB, Diner's Club and EnRoute. If you choose the PayPal option, you should be able to pay in other credit cards as well, even if you don't have a PayPal account.
Can I buy a gift certificate for a friend? I don't know what they would want.
I want to return my purchase. What do I do?
Can I exchange my order instead of returning it for a refund?
YES! Just contact us at firstname.lastname@example.org and we'll be very happy to help you get the right set for you.
I had a great experience! How can I leave a review for your company?
Well, THANK YOU, you wonderful person! We would love for you to write a review on our facebook.com/dieharddice page.
I just LOVE my dice! How can I leave a product review for them?
You are so gracious! Thank you. There are two ways to leave a product review:
1. If you received an invitation to review a product you bought, and you'd like to review the product, feel free to use that link.
2. If you loved a certain product, but didn't get a review invite email, you can visit the product page itself, and scroll down to its reviews section. There will be a button on the right that says "WRITE A REVIEW"
3. Well, maybe there's one more way. Show your friends! Send them our way!
A big thank you to everyone who has reviewed us in the past. You are wonderful, helpful people.
How big are your metal dice, and how much do they weigh?
Metal dice are much heavier than polymer dice. Rolling them around in your hand and rolling them from your hand onto your gaming surface (mats, trays, notebooks recommended so you don't scratch a wood table) has a very satisfying feel.
For exact details, see our Metal vs. Plastic page which has a handy chart.