Here at Die Hard Dice we are fanatically dedicated to our customers. We only sell products we would be proud to show off at game night. If you're unhappy with your purchase in any way, we'll do anything we can to fix it or give you all your money back, your choice.
• We do our best to ship orders within 1 business day.
• Shipped by USPS with tracking numbers
• Free shipping in USA for orders over $20
• Discounted international shipping (based on # of items in cart)
I ordered these dice as a second set to pair with a discontinued set of Die Hard dice I already owned. When I received my dice, they came with a hand written note from the customer service rep, Mary, I had spoken to previously about the discontinued dice. She included additional dice that matched my original set in my order, free of charge. I am beyond impressed with this company and their customer service. Not to mention the beautiful dice sets! Worth every penny.
I've never had a better encounter with a company. Customer service is the best I've received, and I will be returning solely because of that!
The dice came quicker than I expected them to, and with a beautiful little handwritten note. The dice are heavy and have a great feel to them, which is exactly what I was hoping for. Additionally, the freebie set that came with them was GORGEOUS, all shimmery and sparkling.. really this whole experience was wonderful, thank you so much.
My wife and I love die hard dice. We love us some good customer service. Every single time we interact with the good people over at castle die hard, we always feel special and well taken care of. Not to mention the dice are gorgeous. If you're looking for some new dice, please keep any dice they make in mind
these dice are often called my best looking set by people, the pictures do not do them justice